Bob's WebworksKeeping your site up after launch
Once a site is live, it needs a home and a little looking after. Hosting, backups, monitoring and security updates are included in every plan below.
Care Plans are for sites I've already built, and every live site needs one. Silver is the minimum. They're billed monthly, separate from your project price. Here's how the billing works.
Hosting, a secure connection, and your domain pointed at the site. Weekly automated backups. Security updates for everything the site runs on. Bug fixes on existing features. Uptime monitoring during business hours. Email support with a 2 business day response.
Renews automatically every month until you cancel. Cancel anytime from your PayPal account, or email [email protected]. Cancelling counts from the time you send the request. I process email requests within 48 hours, and any renewal charged in between gets refunded. Cancelling takes your website offline when the month you've paid for ends.
Everything in Silver. Daily automated backups. 24/7 uptime monitoring and alerts. A priority bug-fix queue. A quarterly site health check. Email and phone support with a 1 business day response.
Renews automatically every month until you cancel. Cancel anytime from your PayPal account, or email [email protected]. Cancelling counts from the time you send the request. I process email requests within 48 hours, and any renewal charged in between gets refunded. Cancelling takes your website offline when the month you've paid for ends.
Everything in Gold. Same-day response on critical bugs. A monthly 15-minute check-in call. Minor design and content refreshes included.
Renews automatically every month until you cancel. Cancel anytime from your PayPal account, or email [email protected]. Cancelling counts from the time you send the request. I process email requests within 48 hours, and any renewal charged in between gets refunded. Cancelling takes your website offline when the month you've paid for ends.
Everything in Platinum. A priority line with same-day response, most weekends. A quarterly strategic planning session. First-in-line, fast-tracked new feature quotes.
What's a Quick-Fix?
Spot something broken? Report it from your site or app, and a fix gets drafted within minutes by SI (super intelligence). A human reviews every change before it ships, so you get the speed without the guesswork.
Each plan includes a monthly set of Quick-Fixes for bugs and small tweaks, on top of your development hours.
Busy month? You choose at signup whether to stop at your limit or keep going, and I'll let you know as you get close. You can pick up to three heads-up points, and nothing extra is ever billed unless you've agreed to it first.
Hours and Quick-Fixes don't roll over, and bigger feature requests are quoted separately instead of coming out of your monthly time. If you need more hands-on development, extra time is available as my schedule allows.
Not a client yet?
Care Plans are for sites I've already built. If you're starting something new, the place to begin is a quick message about the project.
Already a client?
Questions about billing, Quick-Fixes or your site are answered on the help page. You can also cancel your plan there with your email and Customer ID.